Browsing All Posts published on »October, 2009«

Clean up Word documents before importing with Clean Up Text utility

October 8, 2009


Found this useful little Word utility that helps you clean up Word documents that have been poorly formatted before you import them into your Flare projects as additional topics or as a new project. Its a very small download and loads into word as a DOT (Word template) file with macros. You can view the […]

Let your users help you – see problems and questions in training as golden opportunities for user assistance

October 2, 2009


Currently in Vietnam for a short project. Observing customers interacting with installed computer systems, get trained and inducted. No one reads the help, at least so far anyway, except for internal, professional staff reference on detailed system settings. Listen for questions In a busy multilingual and diverse manufacturing environment, the online help manuals (where English […]